Unified Communications as a Service (UCaaS)

UCaaS is a solution to replace traditional-based phone systems with an IP-based cloud subscription delivery model. By moving basic call intelligence and maintenance of the system to a cloud subscription model, users are empowered with a myriad of features and functionality never before possible on traditional PBX — all without the burden of maintaining expensive equipment.  This IP-based model allows IT staff and administrators to be more proactive for users’ needs with cloud-based tools that immediately perform tasks like moves, adds, changes, and disconnects, which would have previously taken weeks or months to fulfill in a legacy environment. Shatterglass works with all the leading UCaaS suppliers.

CCaaS transforms the way a business can manage customer engagement by providing customized call flows that incorporate multiple touch points including chat, video, social media and email into the customer experience. With advanced features and on-demand customer details that tightly integrate with popular CRM tools, contact center agents are empowered to greatly enrich the service they provide to the end user. Shatterglass works with all the leading CCaaS suppliers.

Eliminate the need for separate connections for voice and data with SIP which sends voice traffic from your current phone system over the same connection as your data traffic. Delivered over IP, SIP cuts the cost of maintaining different circuits, provides support for both traditional telephony equipment and IP PBXs, and doesn’t require you to replace your PBX. Shatterglass works with the industry’s top SIP providers.

Conferencing technologies enable businesses to experience better engagement and communication using any device, from any location. The right audio, video, and web solutions allow you to collaborate more effectively with easy-to-use software, greater cost savings and productivity, all-in-one management portals, and 24/7 support. Shatterglass works with the most renowned conferencing providers in the industry.